Payment Issues

The proxy has expired, can it be retrieved?

After the IP expires, it cannot be renewed and cannot be retrieved. Please pay attention to the expiration time and renew before it expires. Please pay attention to the website message and email reminder.

How to renew IP？

Please pay attention to the expiration date of your proxy and email reminders. If it expires, it cannot be renewed, and the IP will be lost, requiring a new purchase (with a changed IP). Therefore, it is essential to ensure that your IP does not expire and renew it in advance.

This proxy is not suitable for my business scenario, can it be returned?

In order to prevent the proxy from being abused, the IPFoxy proxy will not accept any form of refund or replacement service after it is officially sold. If you find that the proxy is not suitable for your business scenario after purchasing, You can contact online customer service to try to solve it for you, or use the agent in other business scenarios.

Can I apply for a refund?

for To prevent the proxy from being abused, after the IPFoxy agent is officially sold, it does not accept any form of refund or replacement service. If you encounter problems with the use of the agent, you can contact the online customer service to provide you with a solution.

Can I issue an invoice?

Yes. IPFoxy provides you with the service of issuing US dollar invoice ，please contact the online customer service to issue them.

Why does the IP display being allocated after payment?

After the order is submitted, the system will check and assign IP in real time according to the order information. The general order completion time is 1-5 minutes. If your order has not been completed within 10 minutes, you can contact the official customer service to check the reason.

How can I pay for the purchase of IP?

IPFoxy currently supports WeChat, Alipay, credit card, Paypal, USDT, bitcoin, USD, ETH, etc. You can check the details on the recharge page.

What should I do if my recharge does not arrive?

After recharging, you generally need to wait for the system to check in real time, there is a certain time delay for the balance to arrive in the account, usually 1-10 minutes, please wait a moment and then refresh to check.

If your order has not arrived in more than 10 minutes, you can contact the official customer service, provide payment records, customer service will be happy to help you check the reason.

Please note: When you pay, please verify that the order amount is the same as the payment amount, otherwise the system will not be able to complete the automatic recharge, you can contact customer service to help solve the problem.

Why some proxies cannot be renewed?

In very rare cases, certain ISPs or data center operators might experience unstable connections. In order to provide you with a better service, we may choose to delist operators that cannot maintain a stable connection, preventing potential losses for you if you were to renew and then be unable to use the service.

If you encounter an inability to renew a proxy, we recommend purchasing a new proxy to continue your usage. If you have any questions about this, please feel free to reach out to our online customer service at any time.