Why is Instagram Promotion Disabled? Solutions & Appeal Guidelines

Whether it is paid advertising such as Feed, Stories and Reels ads, or marketing campaigns focused on user interaction, Instagram promotion has become an important marketing tool for brands and stores.

However, during the promotion and marketing process on Instagram, the account may receive notifications such as "Your account has been restricted", "Promotion activities have been disabled", "Ads have been disabled", etc. This is obviously a signal that the account cannot continue to carry out marketing promotion normally, and it is necessary to actively investigate the reasons and file a complaint to resolve them.

Ⅰ. Possible causes and solutions

1. Content Violation

Any content and activities posted on Instagram need to comply with the platform policy. If there are too many violations or the degree is serious, it is easy to be restricted. Therefore, you should pay attention to whether there are any violations before and after the release.

Common reasons for violations include: the promoted content or services are not authorized by business partners; some sensitive content is not promoted restrictively in accordance with the rules, such as limiting geographic location, age, etc.; the promoted product categories and brands are on the platform's prohibited content list.

2. Being reported

Being reported is one of the common reasons that affect the weight and reputation of an account. Frequent or large-scale reports will make the platform believe that the account has abnormal or risky behavior that disrupts the order of the platform, resulting in restrictions on the account and its promotion activities. It is necessary to follow up on the promotion situation and user feedback in a timely manner to check whether there are any non-compliant or controversial points.

3. Account stolen

When an account is stolen, or the platform suspects that an account has been stolen, the platform will restrict the use of the account and related functions to prevent improper operations on the account and protect account security and platform order. You can enable multiple account verification methods to improve account security and avoid theft.

4. Unverified

Sometimes the platform will require the account to undergo security verification. If two-factor verification or other security verification is not performed, the platform may consider the account to be too risky and prone to improper operations, thus restricting the account. It is best to comply with the platform's verification guidelines and requirements and follow the rules for verification.

5. Abnormal operation

If you keep doing the same thing over a short period of time, such as placing (the same) ads frequently and in large quantities, this will also be considered abnormal and risky behavior by the platform. Especially for new accounts that have not been registered for a long time, or have not been placing ads or conducting promotional activities for a long time, they lack weight and reputation and are more likely to be restricted. You should pay attention to maintaining your account, keeping it appropriately active, and placing compliant ads reasonably and regularly.

6. Use automation tools

Some marketers may use third-party tools or robots to assist in marketing work, such as attracting and increasing traffic, monitoring advertising and promotional activities, etc. However, these tools sometimes generate a large number of frequent network requests in a short period of time, which can easily be judged as abnormal or fake traffic. Avoid using automated tools. If you want to use third-party tools, it is best to choose them carefully and use them reasonably and in compliance with regulations.

7. IP Abnormality

If the device and IP used to log in and use the account are frequently switched, the region is constantly changing, the IP quality is low, or it is associated with or overlaps with the blacklisted IP, it is essentially inconsistent with normal real user behavior. The platform may think that the account has been stolen or there is a risk of improper operation. You can use IPFoxy to provide an independent clean IP for the account, especially in a multi-account operation strategy, which can further greatly reduce the risk of account abnormality.

Ⅱ. Things to note when making a complaint

1. Timely investigation

After discovering that the account and promotion are restricted, promptly investigate the reasons, make corresponding rectifications according to the platform rules, and correct the illegal parts.

2. State the basis

Organize complete appeal materials, use polite language, explain the reasons and correction results, and ask the support team to restore the account to normal status. However, whether the appeal is successful depends on the account's past behavior and reputation, as well as the extent of the violation.

Ⅲ. Final Thoughts

There may be many reasons why Instagram accounts and promotions may be restricted. Timely corrections and the use of reliable online tools can generally effectively solve the problem and restore the account status.