TikTok Shop Withdrawal Failed? These Risk Control Issues Might Be the Cause!

The store turnover is over 10,000, but the withdrawal is repeatedly rejected? What TikTok sellers fear most is not the lack of orders, but the sudden triggering of risk control before the money arrives! Recently, many cross-border sellers have reported that the store turnover is normal but the withdrawal is frequently blocked. Don't worry, this article will analyze the common reasons for triggering risk control and solutions. If you are interested, read on!

I. Common risk control reasons for withdrawal failure

1. Account information issues

(1) The registration information is not true

In order to quickly open a store, some sellers use other people's ID cards or fake business licenses to register, resulting in inconsistencies in name, ID number, and bank card account. Once the platform finds inconsistencies in the information, it will directly block withdrawals.

(2) Abnormal device and login environment

Some cross-border merchants register multiple accounts to operate stores. During the operation process, they frequently change login devices or IP addresses, or log in to accounts in multiple regions at the same time. These may be judged by the system as "account theft risk" or other violations, which may trigger risk control, resulting in withdrawal failures or even account bans. If you need to operate stores in multiple regions stably for a long time, it is recommended to use professional agents such as IPFoxy. They can provide real fixed static residential IPs and support account configuration of the country and city you need, which can effectively avoid the problem of triggering risk control due to frequent IP jumps or abnormal environments.

(3) Qualifications expired or categories do not match

If your business license has expired and has not been renewed, or the actual goods sold do not match the registered category (such as registering as a clothing store but selling food), these situations will result in withdrawal failure.

2. Abnormal trading behavior

(1) Order data “roller coaster”

If a store suddenly receives a large number of orders (especially concentrated sales of low-priced goods), or the refund rate exceeds 30%, the system may determine it as "brushing orders" or "false transactions."

(2) High-frequency large-amount withdrawals

Multiple withdrawals in a single day, or a single withdrawal amount exceeding 10 times the daily transaction amount, may trigger anti-money laundering monitoring. For example, a new store only had a revenue of US$500 in the first month, but applied for a withdrawal of US$5,000 at one time, which triggered a risk control alarm.

(3) Logistics and complaints

Due to the increase in complaints caused by the use of false logistics order numbers and serious discrepancies between products and descriptions, the platform will freeze funds to protect consumer rights.

3. Product or content violations

(1) Selling prohibited items

This includes but is not limited to counterfeit luxury goods, e-cigarettes, medical devices, and other products that TikTok prohibits. It is recommended to carefully review TikTok's local policies.

(2) Content failure

Exaggerated promotions in live broadcast rooms (such as "100% cure for hair loss") and the use of unauthorized music or trademarks in short videos may affect the store's cash withdrawal function.

4. Operational risks

(1) Frequent modification of key information

Changing the payment account, legal person information or contact information multiple times within a month can easily result in the account being marked as a "high-risk account" by the TikTOK system, leading to withdrawal failure.

(2) Use plug-in tools

Using third-party plug-ins to increase likes in bulk, buy followers, etc. are all violations and will result in restrictions on withdrawals.

II. Solutions and Countermeasures

Step 1: Self-examination and correction

(1) Check account information

Log in to TikTok Seller Center and make sure your registered name, ID card, and bank card are exactly the same. If the information is incorrect, you need to resubmit the authentication materials (such as a photo holding your ID card and a bank statement).

(2) Clean up abnormal orders

Check orders from the past 30 days and delete obviously abnormal "zero-yuan purchases", "self-buying and self-selling" records or other abnormal orders.

(3) Removal of illegal content

Delete short videos involving false advertising or exaggerating product and service content, and stop selling infringing products. At the same time, you can upload proof of rectification (such as brand authorization letter, product quality inspection report, etc.).

Step 2: Contact the platform customer service

(1) Submit a complaint

Submit an appeal through Seller Center or email (seller-support@tiktok.com), which must include:

• Store ID and problem description

• Proof of identity (ID card/passport)

• Transaction flow and logistics vouchers for the past three months

• Evidence of rectification (e.g. deleting screenshots of the offending products)

• Follow up the progress of the process

You will usually receive a reply within 3-5 working days. If the response is not approved, you can submit additional materials for a second appeal.

Step 3: Optimize operation strategy

(1) Withdrawal in batches

The single withdrawal amount shall not exceed 3 times the average daily turnover, and the withdrawal frequency shall be controlled within 5 times per month.

(2) Stabilize the trading rhythm

To avoid extreme fluctuations such as “no orders for three days and thousands of orders a day”, it is recommended that daily order growth for a new store should not exceed 20% in the first month.

(3) Regularly update qualifications

Business licenses, brand authorization letters and other documents should be resubmitted for review one month before expiration.

III. Long-term recommendations for risk prevention and control

1. Compliance is the bottom line

• Strictly comply with the TikTok e-commerce terms of service and local laws

• It is recommended to use official cooperative logistics (such as TikTok Shipping Service) to ensure that logistics information is traceable.

2. Data transparency

• Keep complete orders, chat records, and return and exchange receipts for at least 2 years.

• Use built-in analytics tools (such as TikTok Shop Insights)

3. Account security management

• Bind a fixed device to log in and enable two-step verification.

• If there are sub-accounts, it is recommended to assign permissions by function (e.g. customer service only has the chat function available).

4. Improve user satisfaction

• Keep the negative review rate below 2% and respond to customer inquiries within 48 hours.

• For high-frequency customer complaints (such as size deviation, etc.), you can add a short “buying guide” video on the product page or guide customers to communicate with customer service and give targeted and personalized suggestions. This can not only improve satisfaction, but also reduce the return rate and reduce unnecessary costs.

IV. Conclusion

As long as you comply with regulations, refine and localize your cross-border business operations, you will definitely be able to thrive on TikTok! The above is all about the reasons and solutions for TikTok withdrawal failures. Thank you for your patience!